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In the hospitality industry, we often hear that "first impressions matter." But what does science actually tell us about how guests form these impressions, and more importantly, ho w can luxury hotels leverage this knowledge to create unforgettable experiences? Recent research in environmental psychology and neuroscience reveals that guests make unconscious judgments about your hotel within the first 7-15 seconds of arrival—decisions that influence their entire stay and their

When guests walk through your doors, they bring expectations, and not just about the softness of the sheets or the size of the breakfast...

Hotel guests don’t always remember the fancy furniture or high-end soaps. What they do remember are the moments that either made their...

In the fast-paced world of hospitality, optimizing hotel operations is crucial for delivering exceptional guest experiences. From the...